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Launchpad Logo User Guide

Billing & Payment Management

Understanding how Launchpad’s billing system works helps you manage your subscription effectively and avoid any surprises. This comprehensive guide covers billing cycles, payment methods, invoicing, and account management.

How Billing Works

Section titled “How Billing Works”

📅 Billing Cycles & Schedule

Section titled “📅 Billing Cycles & Schedule”

📅 Billing Calendar System

Annual Billing

  • • Charged once per year on your billing date
  • • Significant savings compared to monthly billing
  • • Automatic renewal unless cancelled
  • • No refunds policy - cancel anytime to avoid future charges

Monthly Billing

  • • Charged monthly on your billing date
  • • Flexible for short-term usage
  • • Can switch to annual anytime
  • • Higher total cost over 12 months

💳 Pricing Structure

Section titled “💳 Pricing Structure”

🆓 Free Plan

₱0 forever - No billing or payment required - Instant access to basic features - No credit card needed for signup

Always Free

⭐ Pro Plan

Philippines: ₱120/year International: $30/year - Advanced features and customization - Priority support included - Cancel anytime with no penalties

Best Value

Payment Methods

Section titled “Payment Methods”

🌏 Regional Payment Options

Section titled “🌏 Regional Payment Options”

🇵🇭 Philippines Users

✅ Accepted Cards
  • • Visa and Mastercard supported cards only
  • • Traditional bank cards (BPI, BDO, Metrobank, etc.)
  • • GCash Mastercard (physical/virtual)
  • • Maya Visa cards
  • • GoTyme Visa cards
  • • CIMB Bank Visa/Mastercard
  • • Any card with Visa/Mastercard branding
❌ Not Supported
  • • Direct digital wallet payments (GCash wallet, Maya wallet)
  • • Bank transfers or over-the-counter payments
  • • PayPal (for Philippines users)
  • • 7-Eleven or convenience store payments
  • • Cash payments or remittance centers
💡 How It Works

We only accept cards that work through Visa and Mastercard payment networks. If your GCash, Maya, or GoTyme has a Visa/Mastercard number, it will work. Direct wallet payments are not supported.

🌍 International Users

✅ Accepted Cards
  • • Visa and Mastercard supported cards only
  • • Traditional bank credit/debit cards
  • • Digital bank cards with Visa/Mastercard
  • • Apple Pay/Google Pay (if linked to Visa/Mastercard)
❌ Not Supported
  • • American Express, Discover, Diners Club
  • • Direct PayPal payments
  • • Bank transfers (SEPA, ACH, wire transfers)
  • • Regional payment methods (Alipay, WeChat Pay, etc.)
🏢 Enterprise Billing
  • • Corporate Visa/Mastercard cards
  • • Custom billing arrangements available
  • • Contact support for volume discounts

🔒 Payment Security

Section titled “🔒 Payment Security”

Billing Process

Section titled “Billing Process”

📋 How Billing Works Step-by-Step

Section titled “📋 How Billing Works Step-by-Step”

  1. 1

    Subscription Activation

    When you upgrade to Pro, your billing cycle begins immediately. You get instant access to all Pro features.

  2. 2

    Billing Date Assignment

    Your billing date is set based on when you subscribe. If you subscribe on the 29th-31st, it’s automatically adjusted to the 28th.

  3. 3

    Automatic Renewal

    On your billing date, your subscription automatically renews and your payment method is charged.

  4. 4

    Invoice & Receipt

    You’ll receive an email receipt immediately after successful payment, along with a detailed invoice for your records.

📧 Billing Notifications

Section titled “📧 Billing Notifications”

You’ll receive email notifications for:

  • 7 days before renewal: Reminder of upcoming charge
  • 24 hours before renewal: Final reminder with amount
  • Successful payment: Receipt and invoice
  • Failed payment: Instructions to update payment method
  • Cancellation confirmation: End date of your current period

Managing Your Billing

Section titled “Managing Your Billing”

💳 Update Payment Methods

Section titled “💳 Update Payment Methods”

From Your Dashboard

  1. Log into your Launchpad account 2. Go to Account Settings > Billing 3. Click “Update Payment Method” 4. Enter new payment information 5. Save changes and verify

During Failed Payment

  1. Check your email for payment failure notice 2. Click the “Update Payment” link 3. Enter valid payment information 4. Your subscription will resume immediately

📊 View Billing History

Section titled “📊 View Billing History”

Access your complete billing history:

  • Invoice Downloads: PDF invoices for accounting
  • Payment History: All successful and failed transactions
  • Subscription Changes: Upgrades, downgrades, cancellations
  • Account Activity: Login history and feature usage logs

Billing Issues & Troubleshooting

Section titled “Billing Issues & Troubleshooting”

❌ Common Payment Problems

Section titled “❌ Common Payment Problems”

Issue

Common Causes

Solution

Card Declined

Insufficient funds, expired card, bank restrictions

Update card info, contact bank, try different Visa/Mastercard

GCash Card Failed

Low balance, unverified account, card not activated

Check GCash card balance, verify account, activate Mastercard

Maya Card Issues

Insufficient funds, card restrictions, expired card

Check Maya card balance, update card details, contact Maya support

Currency Issues

Bank doesn’t support USD/PHP conversion

Contact your bank to enable international transactions

🔄 Failed Payment Recovery

Section titled “🔄 Failed Payment Recovery”

If your payment fails:

  1. Immediate Action: Update your payment method within 3 days
  2. Grace Period: You maintain Pro access for 7 days after failure
  3. Account Suspension: After 7 days, account reverts to Free plan
  4. Data Retention: All your data is preserved for 30 days
  5. Easy Restoration: Simply update payment to restore full access

Cancellations & Account Management

Section titled “Cancellations & Account Management”

� Cancellation Policy

Section titled “� Cancellation Policy”

Cancel Anytime

Cancel your subscription anytime without penalties. You keep Pro access until your current billing period ends.

No Penalties

No Refund Policy

Important: Launchpad operates under a strict no-refund policy. All payments are final and non-refundable.

No Refunds

Immediate Effect

Cancellations prevent future billing but don’t affect your current subscription period.

Keep Access

📝 How to Cancel Your Subscription

Section titled “📝 How to Cancel Your Subscription”
  1. Access Account Settings: Log into your Launchpad dashboard
  2. Go to Billing: Navigate to Account Settings > Billing
  3. Cancel Subscription: Click “Cancel Subscription” button
  4. Confirm Cancellation: Confirm your decision to prevent future charges
  5. Keep Using: Continue using Pro features until period ends